Outcomes over output
We measure ourselves on the business results we create, not the tickets we close.
About MSU
We exist to make outsourcing genuinely work for engineering teams.
Founded in 2016 after too many rescue missions on failed outsourced programmes, MSU was built around one structural idea: the people who sell the work should be the people who do the work.
50+ Engineers & specialists
1 Country served
10+ Products shipped
99.98% Platform uptime SLA
Our story
A company built by people who inherited other vendors' problems.
Our founders spent their early years walking into programmes that were already failing: senior engineers promised but never assigned, documentation that did not exist, and delivery reports that bore no resemblance to reality. The pattern was never a lack of talent — it was a lack of accountability.
So we designed the opposite. Every engagement starts with the engineers themselves, is governed by written commitments, and ends with a documented handover you can run without us. That is a harder business to scale, but it is the one we can stand behind.
- Senior-only bench — under 4% of applicants are hired.
- Written SLAs, quality gates and exit terms on every contract.
- Average client relationship length of 3+ years.
At a glance
- Founded
- 2016
- Headquarters
- Jakarta, Indonesia
- Delivery centres
- 1
- Specialists
- 50+
- Longest partnership
- 3+ years
- Engineer retention
- 93%
Compliance & certifications
Microsoft Solutions PartnerGoogle Cloud Partner
What we stand for
Four values that decide how we behave when it is inconvenient.
Values only matter when they cost something. These are the ones we hold to under pressure.
Own it end to end
The engineer who builds it also runs it. Accountability is never outsourced.
Default to transparency
Shared boards, honest reporting and bad news delivered early — always.
Craft is non-negotiable
Clean architecture, tested code and documentation are the baseline, not a bonus.
Our journey
Ten years of deliberate, unglamorous growth.
We have never raised outside capital and never chased headcount for its own sake. Each delivery centre we opened was in response to a client need, not a market opportunity.
2016
Founded in Jakarta
PT Mitra Solutech Utama (MSU) was established in Jakarta with a focus on payroll solutions. Our journey began with our first client, PT Tung Mung Textile, serving its operations in Balaraja, Banten. This early partnership laid the foundation for our commitment to delivering reliable, technology-driven business solutions.
2018
Strategic Investment and New Ownership
MSU entered a new chapter of growth when PT Wisesa Consulting, based in Cideng, Central Jakarta, acquired shares in the company. This strategic investment strengthened our corporate foundation and opened new opportunities for business development and long-term expansion.
2022
Transformation into IT Outsourcing and Headhunting
MSU transformed its business focus into IT outsourcing and headhunting services, responding to the growing demand for technology talent and flexible workforce solutions. This strategic shift accelerated our growth and earned the trust of leading companies in Jakarta, including PT Asuransi Etiqa, PT Prismatek, PT Kreatif Solusi Informatika, PT Berca Hardayaperkasa, PT Pixel Nine Indonesia, and PT Intercom Digital Indonesia, among others.
2024
Expanding Our Technology Talent Network
Building on our growing client relationships, MSU continued to strengthen its recruitment capabilities and IT outsourcing services. We focused on connecting businesses with qualified professionals, supporting technology projects, and delivering workforce solutions tailored to each client operational needs.
2026
A Trusted Partner in Technology and Talent Solutions
Today, MSU continues to build long-term partnerships by providing IT outsourcing, technology recruitment, and talent acquisition services. With a commitment to quality, agility, and client satisfaction, we help organizations access the right expertise, strengthen their teams, and achieve their business objectives. From our beginnings in payroll solutions to our evolution into IT services and talent solutions, MSU remains committed to growing alongside our clients and creating sustainable value through people, technology, and trusted partnerships.
Leadership
The people accountable for your programme.
Our leadership team stays close to delivery.
Iskandar Syah
Chief Executive OfficerFormer software programmer at a private company in Jakarta, Iskandar founded MSU after repeatedly stepping in to rescue outsourced software projects that fell short of expectations. Driven by a belief that successful technology delivery requires hands-on expertise, accountability, and the right people, he built MSU to bridge the gap between business needs and reliable technology solutions.
Dominica Karina
Chief Marketing OfficerWith over five years of experience in marketing leadership, Dominica Karina brings a strategic vision to brand development, market positioning, and business growth. She excels at transforming market insights into impactful marketing strategies, strengthening client relationships, and driving sustainable growth through innovation, collaboration, and a deep understanding of customer needs.
Gladys K
Business DevelopmentGladys K is a results-driven Business Development professional with a strong focus on identifying growth opportunities, building strategic partnerships, and developing long-term client relationships. She is committed to delivering business value through effective communication, strategic planning, and a proactive approach to achieving company objectives and sustainable business growth.
Hadi Nur Rasyid
Graphic DesignerHadi Nur Rasyid is a creative and detail-oriented Graphic Designer who transforms ideas into compelling visual experiences. He combines creativity, design expertise, and a strong understanding of brand identity to produce impactful visual communications that enhance brand recognition, engage audiences, and support business objectives.
Global footprint
One location, one delivery standard.
Distributed teams follow identical engineering, security and reporting standards — regardless of which centre they sit in.
Jakarta, ID
Software engineering
Common questions
Answers before you ask them.
How quickly can you start an engagement?
For staff augmentation we typically present vetted profiles within 5 business days and can onboard within 10. Dedicated squads usually take two to three weeks from scoping call to kick-off, depending on role complexity and security onboarding requirements.
Who owns the intellectual property we pay for?
You do. Every contract includes a full IP assignment clause. All source code, design assets, infrastructure definitions and documentation are developed in repositories you own from day one.
How do you handle time-zone collaboration?
We guarantee a minimum four-hour daily overlap with your core working hours. Our delivery centre in Jakarta lets us align coverage with your time zone without forcing anyone into permanent night shifts.
What are your security and compliance practices?
We operate SOC 2 Type II aligned controls and follow ISO 27001 practices. All engagements include signed NDAs and DPAs, least-privilege access, mandatory MFA, encrypted devices and annual security training for every engineer.
Can we hire your engineers permanently?
Yes. After six months of engagement you may convert an engineer to your own payroll with a mutually agreed conversion fee. Around a third of our engineers eventually join client teams directly, and we plan for it openly.
What if the engagement is not working out?
Staff augmentation contracts can be terminated with 30 days written notice. For dedicated squads we run formal 30/60/90-day reviews and will replace any team member at no additional cost if performance expectations are not met.
Partnership
Let's talk about the programme you want to run.
Tell us the outcome, the constraints and the timeline. We will come back with a delivery shape, the team composition and an honest assessment of the risks.
Or email us directly at sales@msu.co.id